Shipping & returns

Shipping

Your LouvreKit will be dispatched from our Christchurch factory approximately six weeks after your order is confirmed. This increased timeframe is due to constraints on supply of aluminium nationwide and high demand for our Kiwi-made product.

This is longer than we would like and we apologise for this, but please know we're doing all we can to get your LouvreKit to you as fast as possible and to return to our normal three week delivery timeframe. Once we receive your order our team will be in touch with you directly with specific details of your delivery.  

When your order is ready it will be shipped using Owens Transport to their nearest North or South Island Depot for your collection. Due to the size of the LouvreKit, ensure you bring a vehicle large enough!

The package dimensions are:

 

 

 

Returns

We reserve the right in our sole discretion to repair or replace defective parts. We will use all reasonable endeavours to enforce any guarantees or warranties given by the manufacturer of goods supplied by us.

Once we receive and review your claim, we may contact you for further information. Once we have assessed the claim and determined that it is the result of a defect covered by the warranty, we will arrange for the repair or replacement which we determine to be the best solution. We may require you to return the goods and you must pay the expenses for such return. Please see more information on our Terms and Conditions and Warranty Terms pages.